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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 2	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 4	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Team
B. Account hierarchy
C. Responsible employee
D. Contact

Answer: A,C

Explanation:
In SAP Service Cloud Version 2, you can use case routing rules to automatically assign cases to a team or a responsible employee based on various attributes of the case, such as subject, priority, channel, or category.
You can also use master data such as account, contact, product, or organization as attributes for case routing rules. However, account hierarchy is not a valid attribute for case routing, as it is not a master data object but a relationship between accounts. Contact is also not a valid attribute for case routing, as it is not directly related to the case but to the account or individual customer. References = Configuring Case Routing Rules, Master Data

NEW QUESTION # 56
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Account
B. Account hierarchy
C. Employee
D. Product

Answer: A

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.

NEW QUESTION # 57
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

A. Log incident through SAP for Me
B. Create incident through Settings > Incident
C. Log incident with SAP Service Cloud user ID
D. Activate Built-In Support

Answer: A,D

NEW QUESTION # 58
How can you trigger an event notification based on a specific condition?

A. Configure event management
B. Configure integration setting
C. Configure autoflow
D. Implement SDK logic

Answer: C

NEW QUESTION # 59
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Hand over cases.
B. Send e-mails to customers.
C. Make outbound calls.
D. Share workspaces.
E. Create appointments.

Answer: A,C,D

NEW QUESTION # 60
......

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Original SAP C_C4H56I_34 Questions | C_C4H56I_34 Valid Exam Camp

SAP C_C4H56I_34 Exam Syllabus Topics:

C_C4H56I_34 Valid Exam Camp, C_C4H56I_34 Test Lab Questions

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):